First-class is supposed to be bouncy castle of luxurious fantasies, not a desert of spiteful neglect, right? Wrong.
At least – not on American Airlines, if a recent open letter by James Asquith, the Guinness World Record holder for being the youngest male to visit all 196 countries, Holiday Swap CEO and a very frequent flyer is anything to go by.
Taking to Instagram earlier this week, James posted the following open letter to his followers, which he sent to American Airlines, after a highly unsatisfactory journey. The letter outlines his experience and encourages the carrier to dig into its coffers to provide a better experience for customers and staff,